A Blue Ridge Vacation | Frequently Asked Questions

Vacation Rental Information + Cancellation Policies

What are your office hours?
Monday– Saturday |  9:00 a.m. – 5:00 p.m. 
Sunday | Closed

If you submit an inquiry or reservation on a Sunday, we will be in touch with you on the next business day. If you need immediate assistance, please call 706.455.7400.

Please note an arrival email — with driving directions, door codes, all passwords needed for your stay from start to finish, and checkout instructions — will be sent 3 days prior to your arrival date. If you cannot find this email in your inbox or junk folder, please contact us at info@ablueridgevacation.com or 706.632.7100.  

What times are check-in and checkout? 
Check-in starts at 3:00 p.m. for GCFY Rewards members & at 4:00 p.m. for all other guests — check-in is guaranteed by 6:00 p.m. We highly recommend checking in before dark so you can find your cabin easily. Be sure to print out your arrival email just in case and follow the provided directions as GPS doesn’t always work in the mountains. 

Checkout is at 10:00 a.m. If you haven’t checked out by then (unless prior approved), you will be charged for a half day’s rent. Please respect the next scheduled guests by being prompt when departing in order to allow our housekeeping crew to come inside and start cleaning the cabin.  And please make sure all departure procedures have been followed.

Is there a minimum night requirement when booking my stay?
Yes, all cabin and house rentals have a 2-night minimum requirement. There’s a 5-night minimum requirement for major holidays — 4th of July, Thanksgiving, Christmas, and Easter — and a 3-night minimum for Valentine’s Day, the entire month of October, and all minor holidays.

Do nightly rates change throughout the year?
Yes, peak seasons and holidays are subject to higher nightly rates due to increased demand. 

Pro tip: book midweek for top-tier savings year-round!

Is there a minimum age requirement to book?
Yes, you must be 25 years of age or older to make a reservation for any vacation rental listed with A Blue Ridge Vacation. Please know you will be asked for identification before check-in. We ask that parents do not book a property for their children. Furthermore, the person who books the vacation rental must be present at the property for the duration of the stay. 

Is there a down payment when booking? 
To make a reservation, you can book a Blue Ridge Mountain vacation home or cozy cabin rental online or call our office at 888.452.9567 or 706.632.7100. We will need a valid credit card at the time of booking to hold your cabin with a down payment of $250. The deposit will be charged as soon as the reservation is made in order to confirm your reservation. 

Please keep in mind this amount is deducted from your stay total, and the remaining balance will be due at check-in — along with an authorization of a $300 security and damage deposit on the credit card on file. 

What payment options are available?
We accept all major credit cards — including Visa, MasterCard, American Express, and Discover — when making a reservation online or over the phone. We do not accept personal checks under any circumstances. 

You may choose to pay your reservation balance with a cashier’s check, but please note it must be mailed at least 30 days prior to arrival to allow time for the check to clear. Otherwise, your remaining balance will be automatically deducted from the credit card on file 7 days prior to your arrival date. 

How much is the security and damage deposit? Can I get it back?
Before check-in, you (as the renter) need to be aware your credit card on file will be authorized a $300 security and damage deposit. You must be willing to take full responsibility for damages, be with your guests during the entire stay, and sign our liability release form that will be sent along with the rental statement. 

As long as everything at the rental property is in the same shape and condition as when you arrived, the $300 will be released back to you. However, in the event the rental property is left in a damaged state, A Blue Ridge Vacation is authorized to keep the $300 security and damage deposit plus collect any additional monies above and beyond this amount to repair damages at the property. If this occurs, you’ll receive notification through email or text within 5 days of your checkout — with pictures and written notice of charges — for your records.

UPDATE: we now offer rental protection and damage protection insurance. If you choose to purchase this insurance, you will not be charged a $300 security and damage deposit at check-in. For peace of mind, we highly recommend it! 

What is vacation rental damage protection? 
As part of your stay, you may purchase a vacation rental damage protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay — provided they are disclosed to management prior to checkout. 

If purchased, the policy will pay a maximum benefit of $3,000. Any damages that exceed $3,000 or are not covered under the plan will be charged to the credit card on file. If during your stay at one of our rental properties an insured person causes any damage to real or personal property of the unit as a result of careless acts or omissions, the insurer will reimburse the insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000. Certain terms and conditions apply. 

Full details of the vacation rental damage coverage can be found in the description of coverage or insurance policy at www.vacationrentalinsurance.com/g20vrd.

Can I add vacation rental damage protection after I book my reservation?
Absolutely! You may add a vacation rental damage protection plan up to check-in. 

By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Blue Ridge Vacations LLC any amount payable under the terms and conditions of the vacation rental damage protection plan selected. Please contact Blue Ridge Vacations LLC directly if you do not wish to participate. 

In the event you do not wish to purchase vacation rental damage protection, a $300 security and damage deposit will be required prior to check-in.

How is my reservation confirmed?
After making a reservation for one of our cabins or vacation homes, you’ll receive a rental statement by email, fax, or mail. This statement will have your name, the vacation rental you booked, all rental fees, and directions to our office in Blue Ridge, Georgia. 

It’s your responsibility to ensure you have all the proper information for your stay and everything is correct. In the event your rental statement has missing, incomplete, or incorrect information, please call the office immediately to make any necessary changes before your stay. If required, you will receive a new rental statement with said changes. 

What happens if the vacation rental isn’t available after booking a reservation?
In the event of double bookings or if the cabin is no longer on our rental program — which are both rare occurrences — the renter will be notified as soon as possible. A Blue Ridge Vacation reserves the right to relocate guests into a different cabin within our rental company or with another company with properties in the area. The renter will have the option to accept the replacement cabin or receive a full refund. 

Should I add travel insurance? Is it really helpful?
Short answer: yes and yes! A vacation is supposed to be happy and relaxing…but sometimes life gets in the way. A Blue Ridge Vacation is very proud to announce we now offer our renters a very inexpensive way to protect their vacation investment with travel insurance — aka CSA Vacation Rental Insurance.

We all want the trip we’ve planned to be the vacation of our dreams. No one wants that dream to turn into a nightmare, but unexpected events can happen! How many of us could afford to lose the non-refundable part of our trip expenses if something unexpected happened? Your vacation is protected when you add CSA Vacation Rental Insurance — offering trip cancellation, delay, and interruption coverage — to your reservation. 

Blue Ridge Vacations LLC has partnered with CSA Travel Protection to provide you with this added peace of mind — and we highly recommend you add travel insurance protection to safeguard against the unexpected. From illness and medical emergencies to delayed flights and severe weather, troubles of all kinds can occur when you least anticipate them — interrupting your trip and forcing you to cancel, lose your vacation time, and incur unplanned expenses. 

View a description of the coverage/policy offered at vacationrentalinsurance.com. Travel insurance coverage questions? Call 866.999.4018.

Do I have to purchase travel insurance to book a vacation rental?
No…but we highly recommend purchasing travel insurance for added peace of mind (see above).

Do I have to sign a liability release form to keep my reservation?
Yes! We will send a liability release form via email — and it is mandatory you sign and return it to us before check-in. No exceptions. 

How can I book a last-minute vacation on the same day as my arrival date?
If you are making a last-minute reservation for the same day, please call us at 888.452.9567 during business hours in order to secure your reservation. Our online system is not able to secure same-day reservations at this time, but we would love to host your spontaneous stay in the Blue Ridge Mountains. Give us a call!

Can I bring more guests than the property can accommodate?
No, every cabin or house rental has a listed maximum occupancy that can not be exceeded for safety reasons — and by law. Any violation of this rule may result in an automatic forfeiture of your $300 security and damage deposit as well as possible eviction. 

Can I bring my pet to a non-pet-friendly vacation rental?
At vacation rentals that are not listed as pet friendly, we cannot accommodate any size or type of dog, cat, or any other pet. If we find evidence of a pet at one of our non-pet-friendly properties, the $300 security and damage deposit is automatically forfeited, and immediate eviction is possible.

If you want to bring your pet to the Blue Ridge Mountains, check out our pet-friendly vacation rentals! It only costs a small additional cleaning fee plus a pet fee of $20/night. And it’s so worth it to spend time with your fur babies…instead of leaving them with costly sitters or at boarding facilities. 

Is smoking allowed at your vacation rentals?
Nope! We have a strict NO smoking policy at all of our cabins and vacation homes. Smoking inside any of our vacation rentals is an automatic $250 charge to your credit card on file — as well as any additional charges necessary for cleaning and smoke removal. You may smoke outside on the porches or decks, but please do not dispose of cigarettes in the yard area or in our woods as this can cause dangerous forest and/or home fires. 

Will I be charged for cleaning expenses after my stay?
It all depends. We kindly ask that you respect the property and take care of it as if it were your own home. Our cabin rentals and vacation homes are beautifully furnished and well kept, and we wish to keep them this way. The cleaning fee included in your stay total is for a standard clean after your stay. If the property is left in a highly unclean or unsanitary condition, we reserve the right to charge for excessive cleaning expenses.  

Please note any damages must be reported at or prior to checkout. Any additional damages to the cabin or vacation home that exceed the $300 security and damage deposit or insurance limit will be billed to the renter.

Are there any firearm restrictions? What about fireworks? 
We have a very strict firearm policy — discharging firearms or weapons of any sort at any of our vacation rentals or adjoining properties is strictly prohibited. 

Our company insurance and homeowners require this due to the high potential for severe injury, property damage, and devastating wildfires. Any violations will result in immediate eviction and forfeiture of all rental monies. Violators will also be reported to local authorities for an unlawful discharge of a weapon. 

Itching to shoot on your vacation in the Blue Ridge Mountains? Noontootla Creek Farms Hunting Preserve and Range is close by at 3668 Newport Road in Blue Ridge, GA, and can be reached for scheduling at 706.838.0585.

Fireworks are prohibited due to fire hazards as well as insurance and community regulations. Any violations will result in immediate eviction and forfeiture of all rental monies. Violators will also be reported to the local authorities.

How do I cancel a reservation?
To cancel a reservation, you must call our office. You will then be given a cancellation number. Afterward, you must send an email to info@ablueridgevacation.com with a cancellation letter — including your name (as the renter), your reservation dates, and your reason for cancellation. Our cancellation policy does apply to last-minute bookings as well.

  • All cancellations are subject to a $25 processing fee.
  • Reservations canceled with less than a 1-month notice are subject to a $100 fee.
  • Reservations canceled with a 2-week notice forfeit the $300 security and damage deposit.
  • Reservations canceled with less than 2-week notice — and/or no-shows — are subject to paying all rental fees. 
  • No exceptions. 

We recommend all guests purchase travel insurance to protect rental costs on covered life events.

Didn’t see an answer to your question? 
Feel free to reach out to us at 888.452.9567. We’re happy to help!